21 Roles and Counting: How Pivotal Health Built Its Core Team with HigherPeople since 2024
Case Study: Pivotal Health
Built the 0 → 1 recruiting function
Cross-functional hiring across GTM, Data, Ops, Eng, and People
Quick Facts
Company: Pivotal Health
Industry: HealthTech
Partnership Model: Embedded recruiting
Engagement Start: 2024
Investors: Bessemer Venture Partners, Afore Capital
Stage: Early stage → growth
21 Hires Made (and counting): CSM (5x), Data Analyst (2x), Director of Customer Success, Founding AE, Founding Business Ops Manager (2x), Founding Recruiter, Front End Software Engineer, Head of Marketing, Ops Analyst - Data & Claims (2x), Sr. CSM (2x), Sr. Business Analyst, Sr. Data Engineer and VP of People
Early-Stage Growth Without an Internal Recruiting Team
Pivotal Health had no recruiting function and was managing hiring internally while scaling the business. They needed a partner who could operate close to the business, move quickly, and provide a predictable, efficient way to hire without building internal headcount or tooling.
HigherPeople partnered with Pivotal Health through an embedded recruiting model, acting as a true extension of the team rather than a vendor.
Since 2024, HigherPeople has helped Pivotal Health fill 21 roles (and counting) across customer success, operations, data, engineering, sales, marketing, and people, building a large portion of the core team.
Fast and Great Beats Slow and “Perfect”
At the start of the partnership, average time-to-fill was ~8 weeks. Within the first year, time-to-fill dropped to ~4 weeks, without lowering the bar.
That speed enabled Pivotal Health to hit key milestones and scale faster than expected during a critical growth phase.
A Cost Effective, Trusted, Collaborative Filter
What stood out was trust. HigherPeople didn’t “sell”, but acted as a trusted filter and business partner, helping leadership make clear, confident hiring decisions.
Recruiting became collaborative, efficient, and aligned with long-term outcomes. It also was a much more cost effective, predictable and scalable option compared to other contingency, retained, and in-house teams.
HigherPeople owned the most time-intensive parts of hiring, including sourcing, screening, assessments, and hiring-manager coaching.
By leveraging HigherPeople’s infrastructure, Pivotal Health avoided initially hiring an internal recruiter or investing in an ATS, LinkedIn Recruiter, or other recruiting tools, scaling hiring without added overhead.
From Foundation to Scale
HigherPeople is now partnering with Pivotal Health as they hire 100+ additional team members, supporting the next phase of growth.
pivotal health says
“Finding excellent talent is table stakes for a recruiting partner. What set HigherPeople apart was the volume and quality of candidates in the pipeline, the strong mix of backgrounds, and their ability to work effectively with our evolving requirements. Combined with their speed to execution, trusted guidance on people matters, and differentiated model, it made them the right choice for us.”